Run4Win Privacy Policy

At Run4Win, we respect your privacy and are committed to protecting the personal data you share with us when you register and play at our casino. This Privacy Policy explains how we at RunforWin, operating as Run4Win, collect, use, store, and safeguard your information, and what rights you have regarding your data. By creating an account and using our services, you agree to the practices described below.

Who We Are

Our casino is owned and operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We operate under a licence issued by the Tobique Gaming Commission, e-gaming licence No. 0000002. Here at Run4Win, we take data protection seriously and have designed our systems to meet applicable international privacy standards.

Information We Collect

When you visit our site or play at Run4Win Casino, we collect several categories of information to provide, secure, and improve our services. Our RunforWin platform gathers data both directly from you and automatically through your use of our website and app.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence.
• We collect payment information, including the deposit and withdrawal methods you use, such as Visa, Mastercard, Skrill, Neteller, Trustly, or cryptocurrencies like BTC, ETH, and USDT.
• We gather verification documents, including identity and proof-of-address documents, to comply with our licensing and anti-money laundering obligations.
• We track your gaming activity, including games played, wagers placed, bonuses claimed, and session duration, to personalise your experience and improve our services.
• We automatically collect technical data such as your IP address, device type, browser information, and cookies when you access our website or our installable app.
• We record your communications with our customer support team when you contact us via email or the contact form.

How We Use Your Information

We at RunforWin use the data we collect for legitimate operational, legal, and marketing purposes. Our Run4Win team processes your information to verify your identity, process deposits and withdrawals, and prevent fraud. We also use your data to administer our welcome package, daily bonuses, and our 28-level loyalty programme, and to calculate status points and VIP rewards. Additionally, we use your information to send you promotional offers where permitted, to respond to your support requests, and to comply with our obligations under our gaming licence and anti-money laundering regulations.

We do not send bonuses, promotions, or VIP communications to players in Sweden, in accordance with local regulatory requirements, although their account and transaction data is still processed for operational and compliance purposes.

Legal Basis for Processing

Our RunforWin platform processes personal data based on several legal grounds. We process your data where necessary to perform our contract with you as a registered player, where we have a legal obligation under gaming and financial regulations, where you have given consent (for example, for marketing communications), and where we have a legitimate interest in protecting our business, preventing fraud, and improving our services.

Sharing Your Information

We may share your personal data with trusted third parties who help us operate our business. Our Run4Win Casino shares information with payment processors to facilitate deposits and withdrawals through methods such as ecoPayz, iDebit, MiFinity, and bank transfer. We also share data with identity verification providers, regulatory bodies including the Tobique Gaming Commission, and alternative dispute resolution services such as EGIS where disputes cannot be resolved directly. Additionally, our game providers, including Pragmatic Play, Evolution, and Relax Gaming, may receive limited data necessary to deliver gameplay and jackpot functionality. We do not sell your personal information to third parties for their own marketing purposes.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, accounting, and regulatory reporting requirements. Where you close your account, we may still be required to retain certain records relating to transactions and identity verification for a period mandated by applicable law.

Cookies and Tracking Technologies

Here at RunforWin, we use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how our website and app are used. Cookies also help us detect fraudulent activity and ensure the security of your account. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our Run4Win infrastructure uses encryption for sensitive data transmission, and we restrict access to personal information to authorised personnel only. While we strive to protect your data using industry-standard safeguards, no method of transmission over the internet is completely secure, and we encourage you to also take steps to protect your own account credentials.

International Data Transfers

As we serve players across Australia, Canada, Europe, New Zealand, and Kazakhstan, your data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We at Run4Win respect these rights and will respond to your requests in accordance with applicable law.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you may contact our support team, available 24/7 via email or our contact form, and we will respond as promptly as possible.

Restricted Jurisdictions

Our Run4Win Casino does not accept players from a number of restricted countries, including Russia, Ukraine, the United States, the United Kingdom, China, and several others listed in our full terms. If you reside in a restricted jurisdiction, we are unable to process your registration or accept your deposits, and any account opened in breach of this restriction may be closed and associated data handled in accordance with our compliance procedures.

Children's Privacy

Our services are intended solely for adults of legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our support team at [email protected]. Our customer support is available 24/7 via email and contact form, and unresolved disputes may also be referred to our alternative dispute resolution provider, EGIS.